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Refund Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Exchange and Return Policy :

In case of requesting an exchange:

Shipping and handling fee will be charged on the client.

How long do I have to make a return?

  • Exchange or Return of any product must be done within 14 days.

How do I make a return?

  • Please be sure to double check your returns before shipping them out. We will not be held responsible for the return of non-More Cottons products.
  • The reason for the return and conditions must be acceptable.
  • If you recieve a damaged/defective item, please contact us during business hours from 9 AM to 5PM within 24 hours
  • First the product will be checked by our product quality team within 3 to 5 days from the day we recieved it .
  • After being checked one of the following actions will be taken:
  • If the product is proven defected due to material or manufacture, the full product value will be returned to our client.
  • If the product doesn’t have any material or manufactured defects and the mentioned problem was due to misuse, the product will be returned to the client.

Can I still return items if they are washed,  damaged, or have the tags removed?

  1. Items must be returned unwashed, undamaged, and with all original tags attached.
  2. Items with non-returnable marks and free gifts cannot be returned.

How to contact us for Exchange or Return?

  • Client should contact our customer service agents through the phone numbers listed on the web site, during business hours 9AM till 5 PM.
  • A message could be sent to our Whatsapp including details about the required Exchange and Return.
  • Client will be contacted as soon as possible.

How will i get my refund?

  • Once we receive the product, we will review and notify you of the decision.
  • If the quality check is successful, we will be calling you to arrange a refund or a replacement.
  • Note that if the quality check is unsuccessful, you will not be refunded and will be sent back your product.
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