What is your return and exchange policy?
As a customer, you have the right to return/exchange your order within 14 working days of receiving it.
Item(s) must be in their original condition and packaging.
It is not possible to open the package on delivery and return it on spot with the courier.
We do not accept returned items that were sent back without submitting a return request, via email or whatsapp
In case you choose to refund your order there will be no charges other than shipping fees.
Products can be returned without any shipping fees in case you received a defective item or a wrong item other than the one you ordered
In case you choose to refund your order, you’ll get your amount back through your wallet
If you faced a problem, please contact us via: Email : support@morecottons.com Call/Whatsapp : 01063169922 - 01099900256
Can I order 2 pieces to choose from?
- you can’t order 2 pieces to choose from, but you can refer to the description or ask us for assistance.
Can I open the order while the courier is waiting?
It is not possible to open the package on delivery and return it on spot with the courier.
Which size should I choose for the mattress topper and mattress protector?
You should choose it in the same size as your mattress, not your bed.